Shipping policy

Shipping Information

• Delivery Times: Delays may occur due to courier or supply chain issues beyond our control. Our delivery partners will always work to deliver items as quickly as possible.

• Customs & Duties: Customers are responsible for any customs or import duty charges that may apply.

• Shipping Options: We offer multiple shipping options and deliver to most areas across Australia.

• Order Tracking: Once your order is processed, you will receive a tracking number via email.

• Using Your Own Freight Company: If you choose to arrange your own freight, please provide all details before checkout so we can ensure accurate delivery.

• Delivery Details: Customers must ensure correct delivery address and contact information at checkout. Redelivery fees may apply for undeliverable parcels due to incorrect details.

• Delivery Hours: Deliveries are made during normal business hours (9am–5pm, Monday to Friday). No deliveries are made on weekends or public holidays.

• Liability: We are not liable for delays, losses, or damages caused by the carrier, or for issues arising from incorrect details provided at checkout (including missing contact numbers required for bulky deliveries).