Terms of service

Terms of Service – Wholesale Crane Parts Australia

Last updated: September 25, 2025

Welcome to Wholesale Crane Parts Australia, operated by Redline Cranes Pty Ltd. By accessing our website and purchasing from our store, you agree to the following Terms of Service. Please read carefully before ordering.

1. General

  • This website is operated by Wholesale Crane Parts Australia, a division of Redline Cranes Pty Ltd (“we,” “our,” “us”).
  • By using our site or purchasing from us, you agree to these Terms of Service.
  • We may update these terms at any time without prior notice.

2. Products & Orders

  • All products are subject to availability.
  • Product descriptions, specifications, and images are provided in good faith but may vary slightly.
  • Customers are responsible for confirming part compatibility with their equipment before ordering. If uncertain, please contact us prior to purchase.
  • Orders may be cancelled by us if stock is unavailable or in the event of errors in product information.

3. Pricing & Payment

  • All prices are in Australian Dollars (AUD) and exclude GST unless otherwise stated.
  • Payment must be made in full at checkout before an order is processed or shipped.
  • Prices are subject to change at any time without notice.

4. Shipping & Delivery

  • Shipping times are estimates only and may vary due to courier delays or supply chain issues.
  • We are not liable for shipping delays once the order has been dispatched.
  • Additional charges may apply for oversized, heavy, or remote deliveries.
  • Customers must provide accurate delivery information. We are not responsible for delays or losses due to incorrect details.

5. Returns & Refunds

  • Returns are only accepted if authorised by us.
  • Items must be unused, in original packaging, and returned within 30 days of purchase.
  • Incorrectly ordered parts may incur:
    • Restocking fees
    • Handling charges
    • Additional shipping costs
  • Special-order or customised parts are non-refundable.
  • Refunds will only be issued once items are inspected and approved. Please refer to our Refund Policy for more details.

6. Accuracy of Information

  • Customers are solely responsible for ensuring they purchase the correct part for their equipment.
  • Wholesale Crane Parts Australia is not responsible for costs incurred due to incorrect part selection if verification with our staff has not been made prior to purchase.

7. Warranty

  • All parts are covered under our Warranty Policy, which outlines conditions, coverage, and exclusions.
  • Warranty claims must be submitted with proof of purchase and in accordance with our Warranty Policy.
  • Sequential costs such as labour, downtime, or reinstallation are not covered.

8. Limitation of Liability

  • To the maximum extent permitted by law, we shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
  • Our liability is strictly limited to the purchase price of the product.

9. Governing Law

  • These Terms of Service are governed by the laws of Western Australia.
  • Any disputes will be resolved under the jurisdiction of the courts of Western Australia.

10. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at waparts@redlinecranes.com.au or contact us at 11 Baldwin Street, Kewdale, WA, 6105, AU